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Support

A person answers, within one business day

Support is email-first and included in every tier, and Neo M and E get priority handling. For urgent case-handling questions mid-report, say so in the subject line and we triage accordingly.

Contact support

Response time
One business day
Priority support
Neo M and Neo E
Email support

Before you write in

The quickest answers are often already written down: the compliance FAQ covers the legal questions, the pricing FAQ covers billing and tiers, and the product page walks through how the channel works.